Free worldwide shipping on all orders over £40 - Use code welcometovgn15 for 15% off your first order

Free worldwide shipping on all orders over £40 - Use code welcometovgn15 for 15% off your first order

Return and Refund Policy

Return and Refund Policy

Thank you for shopping at VGN.  If you are not completely satisfied with your purchase, we're here to help.

 

Damaged items:

 

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

 

 

Wrong size:

 

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

 

If you'd like a different size, get in touch with us at orders@myvgn.com and we'll let you know what your next steps are.

 

 

Refunds:

 

 

Because of the custom nature of our printing and product fulfilment processes, we CANNOT accept returns, exchanges, or offer refunds for print on-demand orders once an order has been approved online and placed in our system. It is your sole responsibility as the customer to confirm the accuracy of all data, graphics and content contained in your order prior to approving and submitting your order. We fulfill printing and custom product orders automatically from our website, therefore, no one will review or verify the accuracy or visual correctness of your order prior to it being printed or fulfilled. Your order will print exactly as the information was entered and approved by you. We are not responsible for any incomplete or inaccurate information or for any typos associated with your order.  

 

If you make a mistake on your order, please contact us as soon as possible. We will try to help you in any way that we can.